Feedback Loop’s Service & Support

Here to let you focus on other tasks while our team treats your projects like their own.

Meet the Experts at Feedback Loop

Are you new to research or a specific methodology? Do you have a small team? Are you working under a tight timeline? Don’t worry, our dedicated team of Feedback experts is here to help you leverage Feedback Loop to create an effective testing strategy and get feedback fast.

Who we are

Our Research Consultants are an in-house team of experts that help you optimize your tests, provide solutions to meet your goals, and ensure that you are on the right path.

What we do

We work directly with our customers; our commitment is to provide unparalleled dedication and support to ensure you get the most out of the platform.

We are here to help at every stage

Our Research Consultants act as an extension of our clients’ teams and share in the success as partners. We align on organizational strategy and goals to help our customers get the most out of their engagement with the Feedback Loop platform. Specifically, our team provides assistance with:

  • Getting You Up & Running on Our Platform
  • Determining Who to Survey
  • Ideating & Creating a Test that Aligns with Business Objectives
  • Understanding Results
  • Building a Test & Learn Culture

What support is offered?

We offer different levels of support to make sure you get what you need to be successful:

Managed Service

Up to 4 hours of specialized service a month

Assisted Service

Up to 2 hours of specialized service a month


Use the platform on your own, but we are here when you need us

What People Say

“Feedback Loop has let us save and reallocate millions of dollars worth of product development effort. Because Feedback Loop is a self- service research tool, it’s great for quickly checking assumptions. But Feedback Loop also spurs critical thinking and intellectual curiosity, making it a valuable tool for creating a culture of experimentation.”

Get the NBC Universal Case Study

Josh Snow
SVP of Product
NBC Universal

“Feedback Loop has been incredibly helpful to us in deciding where to place smarter bets.”

Charles Battle
Senior Director of Product Management
Lending Tree

“Feedback Loop gave us the ability to scale. It has some remarkable capabilities. Because it doesn’t require our teams to be research professionals and know how to write a good screener or survey, it doesn’t have to have them create the user stimulus. Although if they have it, they can certainly deploy it within the tool, but the tool let us scale up and bring experimentation into the practice of research, that I think a wide variety of teams before would have had to use an internal service organization.”

Ben Singer
Innovation Design Strategist

“From a research perspective, utilizing the Feedback Loop platform has been a huge boost to my teams productivity we’ve been able to gather unbiased user feedback at a very quick pace, which helps my team make very fact based product decisions”

Sunil Parekh
VP of Product

“Being able to use Feedback Loop to take concepts, refine them, and iterate on them in a quicker, faster way [allows us] to then keep moving as we’re thinking about the user product development life cycle model where we are validating ideas and moving them forward in the funnel.”

Sandra Lin
Senior Product Director
Northwestern Mutual

“We have found that Feedback Loop has been really invaluable. It really helped open our eyes to just how valuable it is to get a pulse check from customers really early on. Because insurance is such an intangible, almost psychological product, understanding how people think is really critical.”

Shauna Pettit-Brown
Consumer Insights Researcher